Reclaim
An autonomous agent for WISMO, returns, and refunds.
A guardrailed support agent that resolves where's-my-order, return, exchange, and cancel requests end to end — and escalates the rest.
The problem
Routine support tickets — WISMO, returns, cancellations — swamp small teams, but full automation risks the wrong refund to the wrong customer.
Our approach
Reclaim triages each ticket against real order data, resolves the routine ones with guardrailed tool-actions, and escalates anything outside its limits.
What it does
End-to-end resolution
WISMO, returns, exchanges, and cancels handled.
Guardrailed actions
Hard limits on refunds and edits it can take.
Smart escalation
Over-limit and edge cases routed to a human.
Who it's for
Lean merchant teams buried in routine tickets.
Plans
Indicative plans — final pricing set per product.
Want one of these for your business?
Reclaim is one of 23+ products Orbitloft has designed and shipped. Tell us what you're building and we'll tell you what it takes.