Free generator
Return Policy Generator for Shopify Stores
Pick your return window, who pays return shipping, and how you refund. The generator writes a plain-language policy you can paste into Shopify's policy page and edit to fit.
Your policy draft
Returns & Refunds — Fieldcrest Studio Return window You may return most items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging where possible. How to start a return Email support@example.com with your order number and the item you'd like to return. We'll confirm eligibility and send return instructions. Return shipping Return shipping is the customer's responsibility. We recommend a tracked service, as we can't refund items lost in transit. Refunds Once we receive and inspect your return, we'll refund you to your original payment method within 7 business days. Original shipping charges are non-refundable unless the return is due to our error. Damaged, defective or incorrect items If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days of delivery with photos and we'll make it right at no cost to you. Final sale The following items can't be returned: Gift cards, clearance items. Questions? Email support@example.com — we're happy to help before you buy, too.
A starting template, not legal advice: consumer-protection rules differ by country and state (and some require longer windows or paid return shipping), so have someone qualified review it for the regions you sell to.
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What a good policy does
A return policy is a sales tool before it's a legal document: shoppers check it before buying, and a clear, fair one converts fence-sitters. Vague policies don't prevent returns — they create support tickets and disputes about what the policy meant.
Decisions that matter more than wording
The window (30 days is the common baseline), who pays return shipping, refund versus store credit, and which items are final sale. Decide those for your margins and category first; the words are the easy part. Then put the policy where people look: footer, product page, and order confirmation.
Full walkthrough: How to write a Shopify return policy that holds up.
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Frequently asked questions
What should a Shopify return policy include?
The return window and when it starts, the condition items must be in, who pays return shipping, how to start a return, how and when you refund, how you handle defective or wrong items, and any final-sale exclusions. If a shopper can answer “can I return this and what will it cost me?” in one read, the policy works.
Is a 30-day return window standard?
It's the most common baseline for ecommerce, and shorter windows tend to read as a warning sign to shoppers. Some categories run longer — and note that consumer law in some regions (the UK and EU, for example) grants distance buyers return rights regardless of your policy, so your policy can only be more generous than the law, not less.
Can I legally require customers to pay return shipping?
In many regions yes, if your policy says so clearly before purchase — but rules differ by country and by reason for the return: defective or not-as-described items are generally on you. This generator produces a starting draft, not legal advice; have the regions you sell to checked by someone qualified.
Should I offer refunds or store credit?
Refunds to the original payment method are the shopper-friendly default and what most buyers expect. Store credit keeps the revenue in the store and works well as the free-return-shipping option, with cash refunds available at the customer's cost. Credit-only policies convert worse and are restricted in some jurisdictions.