Reclaim for Shopify
Every support reply, drafted from the real order.
Reclaim triages each ticket by intent, sentiment and urgency, drafts a reply grounded in the actual order, tracking and refund history, and escalates out-of-policy refunds to a person.
14-day free trial · Flat price from $29/mo, unlimited resolutions
- Intent: where is my order · urgency: normal
- Tracking: in transit, due Thursday
- Draft reply ready to review
“Where is my order?” shouldn't take ten minutes to answer.
Most tickets need the same lookup: find the order, read the tracking, check the policy, write the reply. Reclaim does that lookup for you:
- Classifies intent, sentiment and urgency
- Pulls in the order, tracking and refund history
- Drafts a brand-voice reply and a proposed action
- Escalates refunds outside your guardrails
- Shadow, assisted or autonomous mode
How it works
- 1
Triage
Each ticket is classified by intent, sentiment and urgency, and matched to the real Shopify order.
- 2
Draft
Reclaim writes a reply grounded in the order, tracking and refund history, with a proposed action.
- 3
Send or escalate
You send with one click, or let within-policy tickets resolve on their own. Out-of-policy refunds go to a human.
20-second walkthrough
Simple monthly plans
One flat monthly price with unlimited AI resolutions. Every plan starts with a 14-day free trial.
Starter
$29/mo
Assisted: you approve each reply
Growth
$99/mo
Adds autonomous mode (opt-in)
Pro
$299/mo
Adds priority support
Full plan details are on the Shopify App Store listing.
Free guide + video
How to get fewer “Where is my order?” emails
Prevent them, answer the rest faster, and know when to step in.
Questions
Does Reclaim connect to my helpdesk or inbox?
Not yet. Today Reclaim builds its ticket queue from your recent Shopify orders, so each ticket is tied to a real order. It does not sync with a helpdesk or email inbox.
Will it send replies or refunds on its own?
Only if you choose that. Shadow mode lets you review everything and assisted mode gives you one-click sends. Autonomous mode, on Growth and Pro, resolves within-policy tickets on its own. Refunds outside your guardrails are escalated to a human.
How much does it cost?
A flat monthly price with unlimited AI ticket resolutions and no per-ticket fees: Starter is $29/month, Growth is $99/month and Pro is $299/month. Plans differ by capability, not ticket volume. Every plan starts with a 14-day free trial.
Answer the next ticket in one click.
14-day free trial · Flat price from $29/mo, unlimited resolutions