ReturnSage for Shopify
Every return request is a judgment call.
ReturnSage reads each return against your policy, the order and the customer's history, then tells you what to do and why, with a reply already drafted.
14-day free trial · Plans from $49/mo
- Requested 3 days after the 30-day window
- Repeat customer, 6 prior orders
- Unworn, tags attached
Policy cited
“Late returns in unworn condition may receive store credit.”
Confidence 0.86 · No risk flags
Rules say “deny.” Is that the right call?
Rule engines handle the easy returns. They can tell you 30 days have passed, but not whether a long-time customer, three days late and claiming a defect, deserves an exception. Those are the returns that eat your team's time.
How it works
1. Reads the whole picture
Your full return policy, the order, and the customer's history and lifetime value, not just the days since delivery.
2. Recommends one call
Approve, exchange, store credit, deny, or escalate, with a confidence score, ranked risk flags and the policy clause behind it.
3. Drafts the reply
A customer reply in your brand voice, ready to send or edit. You decide with one click.
One clear call on every return.
The reply is already written
“Hi Jordan, thanks for reaching out. Your sweater is past our 30-day window, so we've set up store credit for the full amount. It's ready to use today.”
Drafted in your brand voice. Send it or edit it.
Every decision on the record
- 10:02 Return #R-2291 received
- 10:02 Recommended: Escalate, risk flag: repeat returns
- 10:15 Reviewed and approved by store owner
- 10:16 Reply sent, decision logged
A full, exportable audit log.
Simple monthly plans
Every plan starts with a 14-day free trial.
Starter
$49/mo
Growth
$149/mo
Scale
$399/mo
Full plan details are on the Shopify App Store listing.
Questions
Does ReturnSage approve or refund returns on its own?
It recommends a call on every return, with the reasoning, and you decide with one click. Every decision is logged.
What does it base the recommendation on?
Your full return policy, the order details, and the customer's history and lifetime value. It cites the policy clause behind each call and ranks any risk flags.
Can it handle exceptions, like a loyal customer just past the window?
That's what it's built for. Rule engines can tell you 30 days have passed; ReturnSage weighs the context and recommends the call, such as store credit or an exchange, with its reasoning.
Is there a record of every decision?
Yes. Every decision goes into a full, exportable audit log.
How much does it cost?
Starter is $49/month, Growth $149/month and Scale $399/month. Every plan starts with a 14-day free trial.
Decide every return with the reasons.
14-day free trial · Plans from $49/mo