The best flat-fee Gorgias alternative for Shopify (2026)
Gorgias is the best-known helpdesk in the Shopify ecosystem, and it earns that position — omnichannel inbox, deep integrations, mature workflows. But its pricing is metered twice: you pay per ticket, and then again per AI resolution. If most of your queue is "where is my order?" and "can I return this?", you're paying per-ticket prices for a lookup an agent can do. Here's an honest comparison with Reclaim, which charges one flat monthly price with unlimited AI resolutions.
How Gorgias pricing actually works
Nothing here is hidden or dishonest — it's just a metered model. Per Gorgias's public pricing page (July 2026):
- Subscription tiers from $10 to $900/month, each with a capped number of included tickets — Starter $10/mo (50 tickets), Basic $60/mo (300), Pro $360/mo (2,000), Advanced $900/mo (5,000), plus custom Enterprise. Annual billing discounts these roughly 15–17%.
- Overage fees once you pass your tier's included tickets: $0.40 per ticket on Starter/Basic, $0.36 per 100-ticket block equivalent on Pro/Advanced ($36 per 100 tickets).
- AI Agent billed separately at $1.00 per resolved conversation ($0.90 on yearly billing) — the exact thing you bought the automation for costs extra every time it works.
That model has two structural consequences for a merchant:
1. Your costs rise with your success. A viral month, a holiday spike, a shipping delay that floods the inbox with WISMO — the bill climbs precisely when you're busiest.
2. Automation is disincentivized at the margin. When every AI resolution costs about a dollar, "let the AI handle more" becomes a budgeting decision, not a product setting.
What Gorgias does well — and what Reclaim doesn't try to be
Be clear up front: Gorgias is a full omnichannel helpdesk — shared inbox, live chat, social DMs, voice, macros, a large integration catalog. Reclaim is deliberately narrower: an AI resolution agent for the order-centric tickets that dominate DTC inboxes — WISMO, returns, exchanges, cancellations, and address changes — grounded in real Shopify order data, with hard guardrails and an audit log. If you need a seven-channel shared inbox, a helpdesk still earns its keep.
How Reclaim compares
Reclaim's premise: the majority of a DTC support queue is order-centric and resolvable by an agent that can actually see the order.
- Triages every ticket against real order and tracking data — not canned macros.
- Resolves end to end where it's confident: drafts the reply, executes the action (refund, exchange, cancellation, address change) within hard limits you set.
- Escalates the rest — over-limit amounts, out-of-policy requests, and edge cases route to a human with full context attached.
- Guardrailed by default — autonomous execution is opt-in, capped, and logged; refund limits are hard limits.
Side by side
| Reclaim | Gorgias | |
|---|---|---|
| Monthly price | Flat $29 / $99 / $299 | $10–$900 tiers by ticket volume |
| Ticket limits | None — unlimited | Included ticket caps per tier |
| Per-ticket overage | $0 — none exists | $0.36–$0.40/ticket beyond the cap |
| Per-AI-resolution fee | $0 — unlimited AI resolutions | $1.00 per resolved conversation ($0.90 annual) |
| Cost in a spike month | Unchanged | Higher — more tickets, more resolutions |
| What tiers buy you | Capability (assisted → autonomous → priority/tuning) | Volume (more included tickets) |
| Omnichannel inbox, chat, social, voice | — | ✓ |
| Order-grounded AI actions with guardrails | ✓ | AI Agent (metered) |
Reclaim tiers (all flat, all unlimited resolutions):
- Starter — $29/mo: assisted resolution. The AI triages every ticket, grounds it in the real order and tracking data, and drafts the reply and action — you click Execute or Escalate.
- Pro — $99/mo: autonomous resolution. Within-policy tickets above your confidence threshold can auto-execute (opt-in), across the full action set. Out-of-policy always escalates to a human.
- Scale — $299/mo: everything in Pro plus priority support and hands-on guardrail and brand-voice tuning for high-volume operations.
A worked example
A DTC brand doing ~3,000 tickets/month, 70% of them WISMO and returns:
- Metered model: a mid tier (Pro, $360/mo) plus 1,000 tickets of overage (~$360) plus $1.00 × every AI-resolved conversation. If AI resolves 1,500 of them, that's $1,500/month in AI fees alone before the subscription.
- Reclaim Pro: $99/month. Total. The 1,500th autonomous resolution costs the same as the first: nothing.
Who should choose which
Keep Gorgias if your support genuinely spans many channels — live chat, social DMs, voice — and you want one inbox for all of it, with metered AI as an add-on.
Choose Reclaim if most of your queue is order-centric and you're done paying per ticket, and again per resolution, for questions your own order data can answer. Pair it with ReturnSage if gray-zone return decisions are the other half of your inbox pain.
FAQ
Is there a flat-fee alternative to Gorgias for Shopify?
Yes. Reclaim charges a flat $29, $99, or $299 per month with unlimited tickets and unlimited AI resolutions — no per-ticket overages and no per-resolution fees. Tiers differ by capability (assisted vs. autonomous), not by ticket volume.
How much does the Gorgias AI Agent cost per resolution?
As of July 2026, Gorgias's public pricing page lists AI Agent at $1.00 per resolved conversation on monthly billing ($0.90 on yearly billing), on top of the helpdesk subscription. Confirm current figures on gorgias.com.
Does Reclaim replace Gorgias completely?
Not for every store. Gorgias is a full omnichannel helpdesk — shared inbox, live chat, social DMs, voice. Reclaim is deliberately narrower: an AI resolution agent for the order-centric tickets that dominate DTC inboxes (WISMO, returns, exchanges, cancellations, address changes), grounded in Shopify order data with guardrails and an audit log.
What happens to my bill when ticket volume spikes?
Nothing. Reclaim has no ticket caps and no per-resolution fees, so a holiday spike or a shipping-delay flood of WISMO tickets costs the same as a quiet month. On metered helpdesks, the bill peaks exactly when your inbox does.
Reclaim is live on the Shopify App Store. See Reclaim →
*Gorgias is a trademark of Gorgias, Inc., referenced for comparison only. Pricing reflects Gorgias's public pricing page as of July 2026 — confirm current figures on each vendor's site.*