A fraud score can tell you an order is "medium risk". It can't tell you why, or what to do about it. Those gray-zone orders, between obviously fine and obviously fraudulent, are where Shopify stores lose the most money. Here's a simple way to review them.
Check five signals
1. Order value. Is this order far above what your store usually sees?
2. Account age. Is a brand-new customer account placing a large order?
3. Address consistency. Do the billing and shipping addresses match, or are they in different countries?
4. Velocity. Have there been several orders or payment attempts in a short time?
5. History. Is this a returning customer with good past orders?
No single signal proves fraud. What matters is how many line up.
Pick one of three actions
| Action | When |
|---|---|
| Allow | The signals line up. Fulfill as normal. |
| Verify | Something's off. Contact the customer and confirm the details before you ship. |
| Hold | Don't fulfill until you're confident the order is legitimate. |
Write down why
Whatever you decide, record the signals you checked and the decision you made. If a chargeback comes in later, that record is the evidence you'll need for the dispute.
Order #1042 · $486.69 · Billing and shipping countries differ, first order · Verify, customer confirmed by email.
Doing this for every order
Reviewing by hand gets slow as order volume grows. RiskClarity reviews each paid order across these signals, explains the risk in plain English, and recommends allow, verify or hold. You decide with one click, and every decision is logged with its evidence, ready to export for chargeback disputes.